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Shipping & Returns

Does Soludos offer free shipping on all orders?

We do! We offer free ground shipping on all US orders through DHL Parcel Plus ground. DHL makes the first half of the delivery and then passes off to USPS to make the final delivery. The package is ultimately delivered with USPS so if your address is not supported by this carrier, we recommend shipping to an alternate address or selecting FedEx overnight. Unfortunately, we do not ship to Military/APO/FPO addresses at this time. If you still want a pair of Soludos, we recommend sending to a friend or family member at another address who will be able to send to you directly!

When will my order ship out?

We do our best to process and ship your Soludos at lightning speed, usually 1-2 business days processing time. During holidays, this can be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You should receive a shipping confirmation email with tracking as soon as your order ships out.

When will I receive my order?

All orders ship out of our warehouse facility in sunny Valencia, California. Transit times start from the date the order initially ships, not the date the order is placed. Here is a timeline of when you can expect your Soludos:
Timelines start from ship date. Please allow 1-2 business days for order to be processed.

Standard Shipping (3-8 business days) - Free within United States
Express (2-5 business days) - $10
FedEx Standard Overnight (1-2 business days) - $50

Orders to Hawaii and Alaska are sent via USPS Priority and typically takes 5-10 business days from the ship. Please note that we currently do not support shipping to Puerto Rico but are working on it!

How do I track my order?

Please refer back to your shipping confirmation email to track your package. If you have an account with us, you can also check your order status by logging into your account and clicking into your order information. If you did not receive a confirmation email with the tracking number, please contact us so we can help you track your order.

What is the return policy?

We want you to love your Soludos as much as we do! If you aren’t entirely happy with your order, please get in touch with us so we can make it right. We now accept returns within 30 days of purchase for a refund or exchange on domestic (US) orders. We will accept a return on Soludos items that are in new condition, unworn, and free of damages. Purchases must be made directly at Soludos.com. Returns of exchanged orders will refund back to a new gift card instead of original payment method and cannot be exchanged again. Original shipping is non refundable including any expedited shipping options. If you purchased with another retailer, please contact them directly to coordinate a return. International customers, please email help@soludos.com for assistance on your return.

How do I return an item?

Head over to https://returns.soludos.com/ to select your item for return and instantly generate your return shipping label.

Sizing & Care

How do Soludos fit?

Most Soludos fit true to size and are available in US sizes. Due to the nature of our hand stitched shoes, sizing may vary by style. Please check on each product page for sizing recommendations! Your Soludos will also slightly stretch with wear and conform to the shape of your feet.

How long does a pair of Soludos espadrilles last?

Soludos espadrilles are perfect for the summer (or the lucky places that are always summer) but they won’t last forever. There is a 90 day warranty on all orders purchased on Soludos.com. If your Soludos shoes incur any unfortunate damages due to manufacturing within 90 days of the purchase date, we'll be happy to help you get a new pair! For purchases made with other retailers, please reach out to the place of purchase.

Are Soludos waterproof?

Soludos don’t do well in the rain so we recommend you avoid stepping in wet areas. The bottom of our espadrilles, which is made of jute, should never get wet. You can keep them in good shape longer by keeping them dry, especially the soles.

How do I clean my Soludos?

A damp cloth can remove dirt from the cotton upper of your Soludos. We also recommend mixing a little laundry detergent with water in a small cup and use an old toothbrush to gently brush your jute sole. Make sure to not get the soles wet! Please email us for cleaning instructions of your leather Soludos.

Orders

How do I update my order?

Unfortunately, we are not able to guarantee order cancellations or changes. Please email us at help@soludos.com if you need to make a change or cancel your order. Please note, you must contact us within an hour of placing your order. Our orders are processed right away in order to get to you as quickly as possible but we will do our best to help you out!

How do I use a promo code?

You can enter your promo code at checkout. Enter the code exactly how it appears & apply- voila! Promo codes will not apply to sale items unless otherwise specified.

Payment

What forms of payments does Soludos accept?

Soludos.com accepts Visa, Mastercard, American Express, Discover, Paypal, Amazon Pay, Apple Pay, and Soludos Store Credit.

Does Soludos.com offer price adjustments?

Soludos gladly honors a one-time price adjustment on full-priced merchandise purchased through Soludos.com within seven days of the sale date. Just give us a call or shoot us an email with your order number and we will take care of it! Items not purchased at full price or not purchased through Soludos.com are ineligible for price adjustments. Items purchased using a promo code cannot be price adjusted.

International Orders

Does Soludos ship internationally?

We do! We currently ship to all countries within Europe, Australia, Canada, and South America. Visit intl.soludos.com to place your order. Shipping costs and carrier options will be available at checkout and are calculated based on your location and weight of order. We do our best to offer you a range of affordable, efficient, and fast options to receive your new Soludos outside of the US.

We are working on shipping worldwide- stay tuned!

Can I return my order from outside of the US?

 Of course! If you don’t love you Soludos, you can return them back to us within 30 days of purchase as long as they are in new, unworn condition, free of damages and in the original packaging. We do not cover the cost of return shipping but you can send your return back to us with whichever carrier you like. Please obtain proof of postage and a tracking number with whichever carrier you choose so you can follow along with the return and we can confirm that it has been delivered.

How can I return my order?

Please email us with your order number at help@soludos.com to get started on your return. We will provide you with a return address and RMA form to include in your package that contains your order information so we can credit you upon receipt of your return. Original shipping, duties, taxes, and customs fees are non refundable. We will only reimburse the cost of the merchandise.

How We Make Em

Where are Soludos manufactured?

Soludos are manufactured in our factories in China and our materials are sourced from all over! Our production staff routinely visits these factories to ensure safe working standards. We also have third parties audit the factories at least once a year to ensure they adhere to proper labor regulations and working conditions.

What do I do if my product arrived damaged or defected?

We are so sorry to hear that your product did not arrive in tip top shape! For purchases made on www.soludos.com, please email us a description of the issue along with pictures and will be more than happy to assist you. If you purchased from a different website or retailer, please contact your place of purchase.

Other Questions

Have other questions?

Or maybe you just want to say hi! Our team is more than happy to help with any questions you may have. And if you haven't noticed, we got a new look! If something doesn't look right or you are missing information on your account, get in touch with us directly- we're happy to help!

Website Accessibility Statement

Date: August 21, 2018

Soludos, is committed to its policy that that persons with disabilities have a full and equal opportunity to benefit from the goods, services, privileges, advantages, and accommodations offered by Soludos. In keeping with that policy Soludos has retained an accessibility consultant to implement and maintain compliance with the relevant portions of the World Wide Web Consortium's Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as well as state and federal accessibility requirements. We expect to be able to implement their recommendations by October 30, 2018.

As part of this commitment, we are continually improving our website to make it more accessible. If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about Soludos’s commitment to accessibility, please contact our accessibility team by email using the contact information below.

Email: {accessibility@soludos.com}
Phone: 212-219-1101