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Shipping & Returns

Does Soludos offer free shipping on all orders?

We do! We offer free ground shipping on all US orders through UPS (2-5 day service). Unfortunately, we do not ship to Military/APO/FPO addresses at this time. If you still want a pair of Soludos, we recommend sending to a friend or family member at another address who will be able to send to you directly!

When will my order ship out?

We do our best to process and ship your Soludos at lightning speed, usually 1-2 business days processing time. During holidays, this can be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You should receive a shipping confirmation email with tracking as soon as your order ships out.

Holiday Shipping

Free Shipping Cutoff: Orders placed by 2PM EST on 12/17

Express Shipping Cutoff: Orders placed by 2PM EST on 12/20

When will I receive my order?

Transit times start from the date the order initially ships, not the date the order is placed. Here is a timeline of when you can expect your Soludos:
Timelines start from ship date. Please allow 1-2 business days for order to be processed.

Standard Shipping (2-5 business days) - Free within United States
UPS Express (1-2 business days) - $50

Orders to Hawaii and Alaska are sent via USPS Priority and typically takes 5-10 business days from the ship. Please note that we currently do not support shipping to Puerto Rico but are working on it!

How do I track my order?

Please refer back to your shipping confirmation email to track your package. If you have an account with us, you can also check your order status by logging into your account and clicking into your order information. If you did not receive a confirmation email with the tracking number, please contact us so we can help you track your order.

What is the return policy?

Holiday Returns

Orders placed between November 24th and December 23rd are eligible for free returns through January 27, 2020.

We want you to love your Soludos as much as we do! If you aren’t entirely happy with your order, please get in touch with us so we can make it right. We now accept returns within 30 days of purchase for a refund. We will accept a return on Soludos items that are in new condition, unworn, and free of damages. Purchases must be made directly from Soludos.com. Original shipping is non-refundable including any expedited shipping options. If you purchased with another retailer, please contact them directly to coordinate a return. International customers, please email help@soludos.com for assistance on your return.

Gift cards are not eligible for returns or exchanges.

How do I return an item?

Head over to https://returns.soludos.com/ to select your item for return and instantly generate your return shipping label.

Custom Orders

Orders for custom shoes cannot be edited or cancelled once it is placed. If you have made an error or wish to cancel, please contact us within an hour of placing the order and we will do our best to catch it.

Sizing & Care

How do Soludos fit?

Most Soludos fit true to size and are available in US sizes. Due to the nature of our hand stitched shoes, sizing may vary by style. Please check on each product page for sizing recommendations! Your Soludos will also slightly stretch with wear and conform to the shape of your feet.

How long does a pair of Soludos espadrilles last?

Soludos espadrilles are perfect for the summer (or the lucky places that are always summer) but they won’t last forever. There is a 90 day warranty on all orders purchased on Soludos.com. If your Soludos shoes incur any unfortunate damages due to manufacturing within 90 days of the purchase date, we'll be happy to help you get a new pair! For purchases made with other retailers, please reach out to the place of purchase.

Are Soludos waterproof?

Soludos don’t do well in the rain so we recommend you avoid stepping in wet areas. The bottom of our espadrilles, which is made of jute, should never get wet. You can keep them in good shape longer by keeping them dry, especially the soles.

How do I clean my Soludos?

A damp cloth can remove dirt from the cotton upper of your Soludos. We also recommend mixing a little laundry detergent with water in a small cup and use an old toothbrush to gently brush your jute sole. Make sure to not get the soles wet! Please email us for cleaning instructions of your leather Soludos.

Orders

How do I update my order?

Unfortunately, we are not able to guarantee order cancellations or changes. Please email us at help@soludos.com if you need to make a change or cancel your order. Please note, you must contact us within an hour of placing your order. Our orders are processed right away in order to get to you as quickly as possible but we will do our best to help you out!

How do I use a promo code?

You can enter your promo code at checkout. Enter the code exactly how it appears & apply- voila! Promo codes will not apply to sale items unless otherwise specified.

Payment

What forms of payments does Soludos accept?

Soludos.com accepts Visa, Mastercard, American Express, Discover, Paypal, Amazon Pay, Apple Pay, and Soludos Store Credit.

Does Soludos.com offer price adjustments?

Soludos gladly honors a one-time price adjustment on full-priced merchandise purchased through Soludos.com within seven days of the sale date. Just give us a call or shoot us an email with your order number and we will take care of it! Items not purchased at full price or not purchased through Soludos.com are ineligible for price adjustments. Items purchased using a promo code cannot be price adjusted.

International Orders

Does Soludos ship internationally?

We do! We currently ship  within Europe, Australia, Canada, and South America. For orders in the UK please visit europe.soludos.com. For all other internationl orders, please visit intl.soludos.com to place your order. Shipping costs and carrier options will be available at checkout and are calculated based on your location and weight of order. We do our best to offer you a range of affordable, efficient, and fast options to receive your new Soludos outside of the US.

Please note that all sizes on our sites are US sizes. Refer to the size chart for help with size conversions.

We are working on shipping worldwide- stay tuned!

Can I return my order from outside of the US?

 Of course! If you don’t love you Soludos, you can return them back to us within 30 days of purchase as long as they are in new, unworn condition, free of damages and in the original packaging. We do not cover the cost of return shipping but you can send your return back to us with whichever carrier you like. Please obtain proof of postage and a tracking number with whichever carrier you choose so you can follow along with the return and we can confirm that it has been delivered.

How can I return my order?

Please email us with your order number at help@soludos.com to get started on your return. We will provide you with a return address and RMA form to include in your package that contains your order information so we can credit you upon receipt of your return. Original shipping, duties, taxes, and customs fees are non refundable. We will only reimburse the cost of the merchandise.

How We Make Em

Where are Soludos manufactured?

Soludos are manufactured in our factories in China and our materials are sourced from all over! Our production staff routinely visits these factories to ensure safe working standards. We also have third parties audit the factories at least once a year to ensure they adhere to proper labor regulations and working conditions.

What do I do if my product arrived damaged or defected?

We are so sorry to hear that your product did not arrive in tip top shape! For purchases made on www.soludos.com, please email us a description of the issue along with pictures and will be more than happy to assist you. If you purchased from a different website or retailer, please contact your place of purchase.

Other Questions

Have other questions?

Or maybe you just want to say hi! Our team is more than happy to help with any questions you may have. And if you haven't noticed, we got a new look! If something doesn't look right or you are missing information on your account, get in touch with us directly- we're happy to help!

Website Accessibility Statement

Date: January 17, 2019

The www.soludos.com site now has an option that has accessibility enabled. It has all the same content and features but is formatted with assistive users in mind and is tested for accessibility. This is not a separate site, it's a dynamic remediation of the original site that uses unique technology from UsableNet to ensure assistive users have full access to all content and features. If you have any accessibility issues please email us for support.

UsableNet Assistive is a UsableNet product.

As part of this commitment, we are continually improving our website to make it more accessible. Please click the Assistive View link to access this view. 

If you encounter any difficulty using our website, have suggestions about improving the usability or accessibility of the website, or would like to know more about Soludos’s commitment to accessibility, please contact our accessibility team by email using the contact information below.

Email: {accessibility@soludos.com}
Phone: 212-219-1101

Sunshine Club

The Sunshine Club is our way of rewarding customers who shop on soludos.com or in one of our Soludos Shoppes.  Sunshine Club Members will receive rewards dollars in their account when shopping that can be used towards future purchases! These dollars will be available to use 30 days from the day you make your purchase. Rewards expire seven months from the date of your last purchase.

You will have to create an account on soludos.com in order to be able to redeem your awards on online or in Soludos Shoppes. If you are shopping online, log in to your account to redeem your awards. If you are in a Soludos Shoppe, let the sales associate know that you are a member of the Sunshine Club and the email that was used for your purchase and they can apply your rewards at checkout. You must give your email at checkout in order to be able to earn dollars through the Sunshine Club.

A few things to note:

If an order is cancelled, the points will immediately be removed from the account.  Rewards for returned product will be adjusted out of your account. Points redeemed, sales tax and discounts included in the order total will not count towards rewards earned.

Rewards can't be redeemed ina transaction where a   promo code is used - even an automatic promo applied at checkout.

Sunshine Club Members also receive early access to new arrivals and exclusive product.

Right now  it's not possible to redeem  rewards dollars  in orders where QuadPay is used as the form of payment.

We hope you love the program and are excited to share it with you!

Sweepstakes Terms and Conditions

Soludos LLC Sweepstakes (the “Promotion”)
Official Rules
Sweepstakes ID SL2001

NO PURCHASE NECESSARY TO ENTER OR WIN.
A PURCHASE WILL NOT IMPROVE YOUR CHANCES OF WINNING.

Eligibility:The Promotion is open only to legal residents of the 50 United States and the District of Columbia (“D.C.”) who: (a) are 13 years of age or older, (b) are located in one of the 50 States or D.C. at the time of entry; and (c) have received an email or online invitation to participate in a Soludos LLC survey and are customers of Soludos LLC. Employees, contractors, directors and officers of Soludos LLC Inc. (“Sponsor/Promotion Administrator”) and their immediate family members (parent, child, sibling and spouse of each, regardless of where they reside) and those living in the same households of each (whether related or not) are not eligible. Void outside the 50 United States/D.C and where prohibited by law. If you are a deemed a minor in your state of residence (“Minor”), you must have the consent of your parent or legal guardian to participate in this Promotion. Proof of consent may be required at any time. Promotion Period:The Promotion begins at 12:00 a.m. Universal Time ("UTC") on 28 January 2020 and ends at 11:59 p.m. UTC on 6 March 2020 (the "Promotion Period"). How to Enter:To enter the Promotion, potential entrants must first register for a Soludos LLC account, if they have not already done so (there is no fee to become a Soludos LLC member) and complete one of the following: Survey Entry:During the Promotion Period be invited by Sponsor/Promotion Administrator or opt to participate in a survey associated with this Promotion, follow the link to the survey website, and complete the survey online. Once at the survey, you should complete the questions provided. Entrants must complete all required information. Once you have completed the survey, follow the on-screen instructions to enter the sweepstake. If you receive a winning message, you are a potential winner of the prize indicated, subject to verification by the Sponsor/Promotion Administrator. Follow the on-screen instructions and complete all required information to claim your prize. After you have completed the survey, you will also receive one (1) entry into the Prize Drawing. The length of time required to complete a survey will vary from approximately three (3) minutes to thirty (30) minutes. LIMIT ONE (1) SURVEY ENTRY PER PERSON / E-MAIL ADDRESS / Soludos LLC ACCOUNT / COMPLETED SURVEY ASSOCIATED WITH THIS PROMOTION. Mail-in Entry:You may enter the Promotion by printing (in the following order) your valid Soludos account username, the email address you used to register for your Soludos account, your full name, street address, city, state, zip code, and telephone number on a standard 4″ x 6″ postcard and mail it to: Soludos Sweepstakes, 520 Broadway 5thFloor, New York, NY 10012 (“Mail-in Entry”). Mail-in Entries must be postmarked within the Promotion Period and received within 7 days of the end of the Promotion Period. Each Mail-in Entry must be mailed separately. You will receive one (1) entry into the Prize Drawing. Only potential winners will be notified by email, telephone, regular mail or overnight mail. LIMIT ONE (1) MAIL-IN ENTRY PER PERSON / E-MAIL ADDRESS / SOLUDOS ACCOUNT / POSTCARD.

You are not a winner until your prize claim is validated and you receive official written notification from the Sponsor/Promotion Administrator. All entries become the exclusive property of the Sponsor/Promotion Administrator and will not be acknowledged or returned except as provided herein. Entries which are incomplete, incorrect, incomprehensible, not received, or do not otherwise comply with these Official Rules will not be entered into the Promotion. Entries made by facsimile, overnight courier, third party entry service, automated means, or in any other manner not specifically allowed under these Official Rules will not be entered into the Promotion.

Winner Selection & Odds:

Winner selection will be made on March 7. The random drawing will be done by an electronic random numbering program and published in the following 10 business days. The odds of winning are 1/334 based on an estimated 1,000 participants.

5. Prizes, Approximate Retail Value (“ARV”):

There will be a maximum of 3 prizes awarded: Each prize will consist of a $250 Soludos Gift Card (delivered electronically).

Total ARV of all prizes available in this Promotion is $750 USD. No substitution, cash redemption or transfer of prizes is permitted except at Sponsor’s sole discretion or as provided herein. If the advertised prize cannot be awarded for any reason, Sponsor/Promotion Administrator reserves the right to substitute a prize of equal or greater value. All federal, state and local income taxes on the prizes and all other costs associated with acceptance or use of the prizes are the sole responsibility of the winners. Arrangements for delivery of prizes will be made after winner validation. LIMIT ONE (1) INSTANT WIN PRIZE PER PERSON / EMAIL ADDRESS / Soludos LLC ACCOUNT / HOUSEHOLD. Unclaimed prizes shall not be awarded. Use of gift cards is subject to the terms, conditions and policies of the issuer.

No more than the stated number of prizes will be awarded. If, for any reason, the number of prize notifications exceeds the stated number of prizes, the remaining prizes will be awarded in a random drawing from among all legitimate prize claimants.

General Rules:All applicable federal, state and local laws apply. All potential winners (and/or their parent/legal guardian if a Minor) will each be contacted by email, telephone, regular mail or overnight mail, and may be required, at Sponsor’s discretion, to complete, sign and return an affidavit of eligibility, a liability release, and where lawful, a publicity release within a stated amount of time. The return of any notification as undeliverable, or failure to respond to notices or return any required documents in a timely manner, or a determination that a potential winner is ineligible or not in compliance with these Official Rules, as determined by the Sponsor/Promotion Administrator, may result in disqualification of the winner and forfeiture of the corresponding prize. By participating in this Promotion, entrants agree to abide by and be bound by these Official Rules and decisions of the independent Sponsor/Promotion Administrator, which shall be final in all matters relating to the Promotion.

Promotion Parties are not responsible for: (i) electronic or digital transmissions or entries that are lost, late, stolen, incomplete, illegible, damaged, garbled, destroyed, or misdirected; (ii) any problems or technical malfunctions, errors, omissions, interruptions, deletions, defects, delays in operation of transmission, communication failures (including but not limited to failures or malfunctions of phone lines, telephone systems or other communications systems), destruction of or unauthorized access to, or alteration of, entries; (iii) failed or unavailable hardware, network, software or telephone transmissions; (iv) damage to entrants' or any person's computer; (v) causes beyond Promotion Parties’ reasonable control that jeopardize the administration, security, fairness, integrity or proper conduct of this Promotion; (vi) incorrect or inaccurate entry information whether caused by entrants or by any of the equipment or programming associated with or utilized in the Promotion; (vii) any typographical or other error in the printing or advertising related to the Promotion, in the administration or execution of the Promotion, or in the announcement/notification of prize winners; or (viii) cheating or fraud by any participant. All incomplete or non-conforming entries will be disqualified.

If for any reason this Promotion cannot be executed as planned, including but not limited to infection by virus, bugs, tampering, unauthorized intervention, fraud, technical failures, or any other causes beyond the control of Sponsor/Promotion Administrator that corrupt or affect the security, administration, fairness, integrity or proper conduct of this Promotion, or if this Promotion is compromised or becomes corrupted in any way, electronically or otherwise, Sponsor/Promotion Administrator reserves the right, in its sole discretion, to suspend or terminate this Promotion. If the Promotion is terminated before the stated end date of the Promotion Period, the Sponsor/Promotion Administrator will select any remaining winners in a random drawing from among all eligible, non-suspect entries received through all entry methods combined as of the time/date of termination.

Sponsor reserves the right, at its sole discretion, to disqualify and prosecute any individual who tampers with or attempts to tamper with the entry process or who enters using any automatic or programmed entry duplication method, or any entry service.

CAUTION: ANY ATTEMPT BY ANY PERSON TO DELIBERATELY CORRUPT OR UNDERMINE THE LEGITIMATE OPERATION OF THE PROMOTION MAY BE A VIOLATION OF CRIMINAL AND CIVIL LAWS. SHOULD SUCH AN ATTEMPT BE MADE, Sponsor/Promotion Administrator RESERVES THE RIGHT TO DISQUALIFY, PROSECUTE AND SEEK DAMAGES FROM ANY SUCH PERSON TO THE FULLEST EXTENT PERMITTED BY LAW.

In the event of a dispute regarding the identity of the person submitting an entry, the entry will be declared made by the person in whose name the entry was made or, if Entrant’s name is not known, then by the authorized account holder of the Soludos LLC account username submitted at time of entry.

Release & Waiver:By participating in this Promotion, entrants agree to release, discharge and hold harmless Promotion Parties from and against any and all liability, loss, injuries or damages associated with participation in this Promotion or the acceptance, possession, use or misuse of any prize received in this Promotion. By participating in this Promotion, entrants waive all rights to claim punitive, indirect, incidental and consequential damages, attorneys’ fees or any damages other than actual out-of-pocket costs incurred to participate. Disputes/Venue/Governing Law:By participating, entrants agree that (1) any and all disputes, claims and causes of action arising out of, or connected with, this Promotion or any prize awarded (if applicable) shall be resolved individually, without resort to any form of class action, and exclusively by the appropriate court located in New York City, NY; (2) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including but not limited to costs associated with entering this Promotion but in no event attorneys’ fees; and (3) to the extent allowed by applicable law, under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, punitive, incidental and/or consequential damages and/or any other damages, other than out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased.

All issues and questions concerning the construction, validity, interpretation and enforceability of these Official Rules or the rights and obligations of any participant or Sponsor/Promotion Administrator in connection with the Promotion shall be governed by and construed in accordance with the internal laws of the State of California without giving effect to any choice of law or conflict of law rules or provisions that would cause the application of any other state's laws.

The invalidity or unenforceability of any provision of these Official Rules shall not affect the validity or enforceability of any other provision. In the event that any provision is determined to be invalid or otherwise unenforceable or illegal, these Official Rules shall otherwise remain in effect and shall be construed in accordance with their terms as if the invalid or illegal provision were not contained here in.

In the event there is a discrepancy or inconsistency between disclosures or other statements contained in any Promotion-related materials or notifications and the terms and conditions of these Official Rules, these Official Rules shall prevail, govern and control.

Publicity: Acceptance of a prize constitutes permission for the Sponsor/Promotion Administrator and its agencies to use winners’ names and likenesses for purposes of advertising and publicity in all media worldwide without further compensation or notice, unless prohibited by law. Terms & Privacy: Participation in this Promotion is subject to the Soludos LLC Terms of Use located at https://www.soludos.com/pages/terms-conditions. By entering this Promotion, you agree to adhere to the terms, policies and guidelines described in the above Terms of Use. The personal information collected through this Promotion is subject to Soludos LLC Privacy Policy located at https://www.soludos.com/pages/privacy-policy By entering this Promotion, you agree to the use of your personal information as described in the above Privacy Policy. In the event of any conflict between these Official Rules and Soludos LLC Terms of Use or the Soludos LLC Privacy Policy, these Official Rules shall take precedence. Winners’ List: To view the winners’ list for this promotion, please visit INSERT URL. The winners’ list will be available after winner validation has been completed. Sponsor/Promotion Administrator: Soludos llc., 520 Broadway 5th FloorNew York, NY 10012

All trademarks used herein are the property of their respective owners.

List of Winners

25% off Sitewide Promotion

25% off valid sitewide online at soludos.com while supplies last from March 19, 2020 for a limited time only. Soludos has the right to terminate promotion at any time. Exclusions Apply. Offer not valid for The Custom Shoppe. Offer cannot be applied to previous purchases and cannot be redeemed for cash or used in combination with any other offer. Sunshine Club Rewards cannot be used towards promotional purchases. Discount taken at checkout. Terms of offer are subject to change, and other restrictions may apply.