- Orders on Soludos.com
- Shipping Methods & Policy
- International Orders & Returns
- Returns & Exchanges
- Sizing & Care
- Other Questions
SIZING & CARE
How do Soludos fit?
Most Soludos fit true to size and are available in US sizes. Due to the nature of our hand stitched shoes, sizing may vary by style. Please check on each product page for sizing recommendations! Your Soludos will also slightly stretch with wear and conform to the shape of your feet. Please refer to the sizing chart here.
How long does a pair of Soludos espadrilles last?
Soludos espadrilles are perfect for the summer (or the lucky places that are always summer) but they won’t last forever. There is a 90 day warranty on all orders purchased on Soludos.com. If your Soludos shoes incur any unfortunate damages within 90 days of the purchase date, we'll be happy to help you get a new pair!
Are Soludos waterproof?
Soludos espadrilles don’t do well in the rain so we recommend you avoid stepping in wet areas. You can keep them in good shape longer by keeping them dry, especially the soles.
How do I clean my Soludos?
A damp cloth can remove dirt from the cotton upper of your Soludos. We also recommend mixing a little laundry detergent with water in a small cup and use an old toothbrush to gently brush your jute sole. Make sure to not get the soles wet! Please email us for cleaning instructions of your leather Soludos.
ORDERS AND PAYMENT
How do I update my order?
Please email us at [email protected] if you need to make a change. Our orders are processed right away in order to get to you as quickly as possible but we will do our best to help you out!
How do I use a promo code?
You can enter your promo code on the Shopping Cart page in the “Discount Codes” field, located under your item list. Enter the code exactly how it appears & apply- voila!
What forms of payment does Soludos.com accept?
Soludos.com accepts Visa, Mastercard, American Express, Discover, Paypal and Soludos Store Credit.
Does Soludos.com offer price adjustments?
Soludos gladly honors a one-time price adjustment on full-priced merchandise purchased through Soludos.com within seven days of the sale date. Just give us a call or shoot us an email with your order number and we will take care of it! Items not purchased at full price or through Soludos.com are ineligible for price adjustments.
Does Soludos offer free shipping on all orders?
We do! We offer free ground shipping on all US orders. Unfortunately, we do not ship to Military/APO/FPO addresses at this time. If you still want a pair of Soludos, we recommend sending to a friend or family member at another address who will be able to send to you directly!
Please see information on International customers below for shipping guidelines.
When will my order ship out?
We do our best to process and ship your Soludos at lightning speed, usually 1-2 business days processing time. During holidays, this can be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You should receive a shipping confirmation email with tracking as soon as your order ships out.
When will I receive my order?
All orders ship out of our warehouse facility in sunny Valencia, California. Transit times start from the date the order initially ships, not the date the order is placed. Here is a timeline of when you can expect your Soludos:
(from ship date)
DHL SM Parcel Plus Ground (Free)
3-8 Business Days
DHL SM Parcel Plus Expedited
2-5 Business Days
1 Business Day
Orders to Hawaii and Alaska are sent via USPS Priority and typically takes 5-10 business days from the ship
How do I track my order:
DHL tracking numbers can be tracked via the following link: http://webtrack.dhlglobalmail.com. If you did not receive a confirmation email with the tracking number, please contact us so we can help you track your order.
What is the Soludos return policy?
We want you to love your Soludos as much as we do! If you aren’t entirely happy with your order, please get in touch with us so we can make it right. Here’s how it works:
What can I return?
We now accept returns within 30 days of purchase for a refund or store credit on all Full-Priced domestic (US) orders. Sale items are not eligable for a return for a refund or a store credit. We will accept a return on Soludos that are in new condition, unworn, and free of damages. Purchases must be made directly at Soludos.com. If you purchased with another retailer, please contact them directly to coordinate a return. International customers, please see details on international returns below.
How do I return an item?
Please email [email protected] to get started on your return. Make sure to include your name, email you placed the order with, and order number so we can locate your order.
How do I receive my refund or store credit?
Refunds will be issued back to the original form of payment. We deduct a $6 restocking fee for returns made for a refund. Store credits will be issued to your account under the email address you used to place the order. A $6 restocking fee will not be deducted from returns made for store credit and store credits never expire!
Do you offer exchanges?
We do not offer direct exchanges at this time. If you want to exchange your Soludos for a different size or style, we suggest opting for a store credit so you can purchase a new pair on Soludos.com. Please get in touch with our SolSQUAD if you need any help determining your size or finding a style that’ll work for you!
How long does it take for me to get my refund?
It may take up to 1-2 weeks for us to receive your shipment. Once we receive your return, please allow up to 5 business days for us to process your return. Once your return has been processed, you will receive a notification email that your refund has been processed and issued. Any expedited shipping charges applied to the order will not be refunded.
INTERNATIONAL ORDERS & RETURNS
Does Soludos ship internationally?
We currently ship internationally to over 200+ destinations. Hooray! To enter our global shop, click on the US flag on the top left of the page. You’ll be directed to intl.soludos.com where you can choose your location and currency. Don’t see your country listed? We are available at official retailers across the world- to find a location closest to you, please visit our Store Locator at the bottom of the page.
How much does shipping and handling cost on international orders?
We partnered with international specialist, Borderfree, to make international shipping as easy as possible. International taxes, tariffs and value-added tax (VAT) will be calculated into your final order total at checkout. Duty, customs, tariffs and VAT are set by the destination country. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and guaranteed by Borderfree during checkout.
How long does international shipping take?
Our international orders are first shipped to the Borderfree hub in the US and then shipped by Borderfree to you. It takes about 7 business days to reach the Borderfree hub in the US. Once it ships from there, you will receive the tracking number to follow along with the delivery to you. Please note, you will not receive a tracking number for approximately 7 business days until it ships from the Borderfree hub.
Can I return an international order?
If you aren't 100% happy with your order please get in touch with us. We now offer international returns with a restocking fee. Please contact us within 30 days of placing your order to get started on your return.
Where are Soludos manufactured?
Soludos are manufactured in our factories in China and Spain. Our production staff routinely visits these factories to ensure safe working standards. We also have third parties audit the factories at least once a year to ensure they adhere to proper labor regulations and working conditions.
What do I do if my product arrived damaged or defected?
We are so sorry to hear that your product did not arrive in tip top shape! For purchases made on www.soludos.com, please email or call our SolSQUAD with your order number and they will be more than happy to assist you. If you purchased from a different website or retailer, please contact your place of purchase.
Or maybe you just want to say hi! Our team is more than happy to help with any questions you may have. Email, call, or chat us!
Contact us anytime: [email protected]
Call or chat us Monday - Friday,
9:30am to 5:00pm EST: 1-855-476-5695