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The story behind Soludos®

Why Soludos®?

At Soludos, we love the summer. And when we were growing up, espadrilles meant the start of the summer. We would buy a bunch of pairs and live in them. Now that we are grown up, we want more people to make them an essential summer staple.

What is special about Soludos®?

While Soludos are very much classic espadrilles, we have worked hard to make these standards anything but standard. We are fanatical about the type of jute that we use - not too hard, and not too soft - and this makes them amazingly comfortable. Many of the versions out there don't even have a left or right but just one shape. Well, we have gone for a left and a right, and also specific men's and women's versions. We have spent considerable time on our fabrics and fabric patterns to ensure they are a more comfortable and stylish fit on your foot. We do not compromise on the quality of our 100% cotton fabrics which let your foot breathe more easily. We also use inner linings to give your foot added comfort. Finally, we use a full rubber cover for the sole that helps in case of a rain storm. And don't even get us started on Flip Flops!

Are Soludos® just for Summer?

Well, it depends where you live. By summer, we mean lots of sun and not much rain. So if that is you all year, by all means, have at it 365 days a year. But, otherwise, it might be best to keep them for the good days.

What does Soludos® mean?

Soludos are a Mediterranean tradition so when we named the company we were inspired by Salud (Cheers) and Sol (Sun). Cheers to the Summer!

How do I know they are genuine Soludos®?

Only genuine Soludos have the registered trademark sign on the label. Look on the topline for the name and know you get the comfort.

Can you explain the recent price increase of Soludos®?

Due to circumstances way outside our control (and we can barely control ourselves never mind the global commodity markets) the price of both Jute, the eco-friendly fabric that makes up our soles, and cotton, used in our various uppers, have increased significantly since we started Soludos. In response we have had to raise our prices, from their very low base. We are committed to providing our customers with the highest quality espadrilles and ensuring that Soludos continues to be a summer essential. That means making a shoe that both lasts and one that hits a great price that you can stock up on. We are working very hard on maintaining that balance.

Caring for your Soludos®

How long do Soludos® Last?

Soludos® are perfect for the summer (or the lucky places that are always summer) but they won’t last forever. They age and change and finally die. It’s the price you pay for their natural construction – a Jute Sole and cotton upper rather than rubber or plastic. We like to think it of it as part of their charm.

How can I keep them longer?

Soludos® don’t do well in the rain. They are not great for activity. You can keep them in good shape longer by keeping them dry, especially the soles. A damp sponge can help remove some dirt from the cotton upper.

FAQs

What forms of payment does Soludos.com accept?

Soludos.com accepts Visa, MasterCard, American Express and Discover.

Does Soludos® ship to P.O. Boxes or Military APO/FPO addresses?

Unfortunately, we are unable to deliver to P.O. Boxes or Military APO/FPO addresses.

Can I cancel an order once it has been placed?

In an effort to get our shipments to our customers as quickly as possible, your order cannot be cancelled or modified. There are NO exceptions, which includes changes to shipping address and shipping method.

Where can I find Soludos® near me?

To find out where you can buy Soludos® near you, please use our “Store Locator”, which can be found at the bottom of our web page.

How can I view my orders?

To view your orders, log into your Soludos® account and click “My Orders”.

Note: "Shipment Pending" means the order has been processed and is not a tracking/changing element.

How can I change my password?

If you have forgotten your password, you may request a new one on the Login Page. If you would like to change your password, please log in to your account and proceed to “Account Information”. Click “Change Password”.

Where are Soludos® manufactured?

Soludos® are manufactured in China. We have sourced the best quality jute for maximum comfort and breathability.

How does Soludos® ensure its manufacturers adhere to human rights standards?

We require that the factories operate under sound labor conditions, pay fair wages and follow local labor standards. A code of conduct is signed by all factories. Our production staff routinely visit these factories to make sure they are maintaining these working standards. We also have third parties audit the factories at least once a year to ensure they adhere to proper labor regulations and working conditions.

If you have any further questions, please contact us on info@soludos.com.

Sizing Information

Do Soludos® fit true to size?

Soludos espadrilles for women fit true to size and are available in US sizes. If you are a half size, we recommend sizing up to the nearest whole size.

Soludos sandshoes for women fit true to size and are available in US sizes. If you are a half size, we recommend sizing down to nearest whole size.

Soludos for men fit true to sizeare available in US sizes. If you are a half size, we recommend sizing up to the nearest whole size.

If you have purchased Soludos in the past in European (EU) sizes, here are handy charts for converting to your new US size.

Women

  • System Size
  • US 6 7 8 9 10
  • EU 36-37 37-38 38-39 39-40 40-41
  • UK 4 5 6 7 8

Men

  • System Size
  • US 8 9 10 11 12
  • EU 41 42 43 44 45
  • UK 7.5 8.5 9.5 10.5 11.5

Kids

  • System Size
  • US 9 10 11 12 13 1 2 3 4

Soludos for kids are available in sizes 9, 10, 11, 12, 13, 1, 2, 3, 4.

If you have any questions about sizing please drop us a line at info@soludos.com.

Shipping Liability

Soludos® ships all domestic orders via FedEx and all international orders via United States Postal Service (USPS). All domestic orders sent via FedEx will be issued their order tracking number. International orders are not issued a tracking number unless the customer requests insurance and delivery confirmation. If that request is made before order is dispatched a tracking number will be issued. Soludos is not liable for items lost, stolen or damaged in the mail and upon delivery of merchandise to the carrier, and you will assume the risk of loss and title for the merchandise. You are responsible for any additional shipping charges and fees incurred from customs clearance including any duties and additional taxes.

 

Domestic Orders (USA only)

How much does shipping and handling cost?

All quoted shipping costs are only approximates. Shipping and Handling cost will be made clear at checkout and will vary depending on where your order is being shipped and the type of shipping chosen (if there is a choice).

FedEx Ground: approximately $8-$10

FedEx 2nd Day: approximately $25 or more

FedEx Overnight: approximately $40 or more

When will I receive my order?

Orders are only shipped and delivered on business days (weekdays). There are no weekend deliveries, including expedited shipping orders.

Allow up to 2 business days for processing of orders.

For orders within the contiguous United States, FedEx Ground will typically take 3-5 business days, depending on location. West Coast residents can expect a faster delivery time. Orders to Hawaii and Alaska can only be sent via USPS Priority, and will typically take 5-10 business days.

Any order placed over the weekend for expedited shipping will not ship out until the following Monday or Tuesday. Any order placed on Thursday or Friday for expedited shipping may not ship out until the following Monday or Tuesday depending on processing time and volume of orders.

How can I track my order?

We supply a tracking number for FedEx shipments so you can follow your order at www.fedex.com.

If you experience delays please contact info@soludos.com and we can look into your order.


International Orders (Mexico, Australia, and United Kingdom, only)

How much does shipping and handling cost on international orders?

International shipping to the United Kingdom, Mexico and Australia is approximately $39.

Shipping is calculated automatically at checkout. Cost will vary depending on the number of items purchased, where your order is being shipped and the type of shipping chosen. Duty and tax fees may also be applied when your order reaches customs. Please review prices before placing your order. International customers are responsible for all shipping, duty and taxes associated with the importation of all merchandise.

With all our delivery methods, shipping will only cost an incremental $2.00 per shoe for each additional pair of Soludos® ordered.

When will I receive my order?

Orders are only shipped and delivered on business days (weekdays). There are no weekend deliveries.

We use USPS Priority International and delivery typically takes 5-10 business days.

How can I track my order?

We supply a tracking number for USPS shipments so you can follow your order at www.usps.com.

If you experience delays please contact info@soludos.com and we can look into your order.


Return and Exchange Policy 

Return Policy (refunds)

  • International orders are not eligible for returns.
  • Items must be returned within 30 days.
  • Items must not be worn or altered, and should be in the same condition in which they were received.
  • Items must be returned in original packaging. In the case you no longer have the original packaging it should be substituted by one of the same size
  • Sale items may not be returned.
  • Shipping and handling charges are not refundable.If the return or exchange takes place due to a manufacturing fault or quality defect by Soludos®, the total amount of the shoes, including postage will be refunded.

Please note it may take up to a week to process a refund. The refund should appear on your account in 3-5 business days if issued to a credit card. Refunds issued to a bank account typically take 7-10 business days to reflect on the account balance.

 

Exchange Policy 

  • International orders are not eligible for exchanges.
  • Items must be returned within 30 days.
  • Items must not be worn or altered, and should be in the same condition in which they were received.
  • Items must be returned in original packaging. In the case you no longer have the original packaging it should be substituted by one of the same size.
  • Sale items may not be exchanged.
  • The customer is responsible for paying the return shipping costs back to Soludos but we will pay to post any goods we send back out to you.
  • In the case of exchanges Soludos does not guarantee that the same style in a different size will be available. If the requested size or style is unavailable, you will be given store credit.
  • If the return or exchange takes place due to a manufacturing fault or quality defect by Soludos®, the total amount of the shoes, including postage will be refunded.

Please note it may take up to a week to process an exchange. If you are in need of a quicker turnaround, we suggest returning the original order for a refund (see Return Policy) and placing a new order for the size and style desired when you are ready.

Domestic Returns (USA only)

  1. Log into your Account and select My Account. Select the Order that you would like to return and choose 'Return'. Fill in required fields on the Return Page. If you ordered multiple items and are returning multiple items, you can select 'Add Item to Return' and fill in the required fields. You may write in comments if desired and click 'Submit' when finished.
  2. Securely repackage your items. Cover or remove any original mailing address label or carrier barcodes from the package. NOTE: Please do not use the original shoe box as your shipping box.
  3. Please write the following address on the package: AMS Fufillment (Soludos Returns), 27801 Avenue Scott, Valencia, CA 91355
  4. Take your package to a U.S. Postal Service post office and request to send your package via USPS Priority Mail OR take your package to your local FedEx pick-up location and request to send your package via FedEx Ground.
  5. If the conditions of our Return and Exchange Policy are met, Soludos will refund the cost of the goods, minus the delivery cost. If the return or exchange is due to a manufacturing fault or quality defect, the total amount of the shoes, including postage, will be refunded.
  6. You will receive an email confirmation once your refund or exchange is processed.

Please note that we do not provide return labels. Customers are responsible for the cost of returning items. Also, it may take up to a week to process a refund or exchange. In the case of authorized returns for a refund, the price paid for items (minus shipping costs) will be refunded.

If you have any queries please e-mail returns@soludos.com and our team will be happy to advise you.

 

International Returns (Mexico, Australia, and United Kingdom, only)

Can I return an international shipment?

Unfortunately, we cannot do international returns. All international sales are final. We are reviewing this policy now, as it is important for us to know that our customers are entirely happy with their Soludos, and for us to be in a position to address this.

Sales, Clearance and Promotion Codes

Orders placed on a date prior to the start date of a sale or promotion cannot be honored at the sale, or discounted price. Sales and promotion codes are only applicable to orders placed within the duration of the running sale or promotion.

All sales items are final sale and cannot be exchanged or returned. Promotion codes cannot be used on sale items.

Exceptions for returns and exchanges may be upheld in special circumstances: i.e. manufacturer defect, not for regular exchanges (needing a smaller or larger size). Email info@soludos.com for more details.